Alder Stone Rug

You receive free shipping on all orders. In most cases, orders ship within 48 hours of your order placement.

Delivery times vary by location. Click here for an estimated timeframe.

Shipping Details for Rugs

• Rugs ship with our courier partners for secure delivery.
• We do not deliver to P.O. Boxes or Parcel Collect addresses.
• If you choose Authority to Leave, the courier will leave your rug in a safe spot at your address.
  

We offer refunds or credit notes on most purchases made through our website. Full-priced items qualify for either a refund or a credit note, while discounted items can be returned for a credit note.

For all details, please see our full Returns policy.

Vacuum Weekly: Light, consistent vacuuming keeps fibres clear of dust and reduces long-term wear.

Treat Spills Fast: Blot immediately with a clean, dry cloth to stop marks from setting. Avoid rubbing, as it can push the spill deeper into the fibres.

Rotate Regularly: Turn your rug every few months to ensure even fading and wear across the surface.

Protect From Sunlight: Keep your rug out of direct sun to minimise fading and preserve colour depth.

Professional Cleaning: For deep cleaning, use a professional rug cleaner to maintain structure and longevity.