Terms of service

Terms of Service — The Rug House

These Terms of Service (“Terms”) govern your use of The Rug House website and the purchase of products from our store. By accessing our site or placing an order, you agree to comply with these Terms.

1. Overview

The Rug House is an Australian-based online retailer. These Terms apply to all users of the site, including browsers, customers and contributors. We may update or change any part of these Terms at any time by posting revisions on this page. Continued use of the site following changes means you accept the updated Terms.

2. Online Store Use

You must not use our website for any unlawful or prohibited activity. You agree not to interfere with the site’s security, attempt unauthorised access or use the site in a way that disrupts its functionality.

All content on this website, including product images, descriptions, graphics and text, is owned by The Rug House and may not be reproduced without written permission.

3. Product Information

We make every effort to present products as accurately as possible. Colours and textures may vary slightly due to screen settings or natural variations in handmade items.

Product availability is not guaranteed. We may limit quantities or discontinue items at any time.

4. Pricing

All prices are listed in AUD and may change without notice.
Prices at checkout are final and include applicable taxes unless stated otherwise.
Shipping fees (where applicable) are added during checkout.

5. Orders & Payment

When you place an order with us, you agree that:

• All information provided is accurate and complete

• You are authorised to use the payment method provided

We reserve the right to refuse or cancel orders due to issues such as suspected fraud, incorrect pricing or stock availability.

Payments are processed securely through trusted third-party gateways. We do not store full payment details.

6. Shipping & Delivery

Shipping timeframes and delivery costs are outlined on our Shipping page.
Once your order has been dispatched, we cannot modify the delivery address.
You are responsible for providing accurate delivery details. Orders shipped to incorrect addresses may incur additional charges.

7. Returns & Refunds

Our returns policy outlines the conditions for refunds, exchanges and credit notes.
Returned items must meet all eligibility requirements (original condition, unused, with packaging intact).
Return shipping costs for change-of-mind orders are the customer’s responsibility.

8. Accuracy of Billing Information

We may refuse any order placed with incorrect or incomplete billing or shipping details. If we make changes to your order, we will attempt to notify you using the email or phone number provided.

9. Third-Party Services

Some functions of the store may involve third-party providers (payment gateways, shipping carriers, analytics tools). These third parties have their own policies, and we are not responsible for their practices.

10. Limitation of Liability

We are not liable for:

• Any indirect, incidental or consequential damages

• Loss resulting from delays, delivery issues or third-party service failures

• Damage caused by misuse or improper care of products

Your use of our site is at your own risk. Everything provided through the website is offered “as is” and “as available”.

11. Errors & Omissions

Occasionally there may be errors in product descriptions, pricing or availability. We reserve the right to correct these errors and to cancel or update orders accordingly.

12. Prohibited Uses

You may not use our website to:

• Violate any laws

• Infringe intellectual property rights

• Harass, abuse or harm others

• Upload viruses or malicious code

• Interfere with the website’s security or functionality

Failure to comply may result in termination of access.

13. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be handled in Australian courts.

14. Contact Information

For questions about these Terms, contact us at:

info@therughouse.com.au