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Got questions? We've got answers!
Your satisfaction is our priority. We offer a simple 14-day refund window from delivery. Our Refund Policy page has all the details you need
Yes, refunds must be requested within 14 days from the date of delivery.
Shipping costs are non-refundable, except in cases of damaged or defective items.
Standard delivery timeframes depend on your location. For full details, check our Shipping page for current estimates.
Yes, we offer expedited shipping options for an additional fee.
Absolutely! You will receive a tracking number once your order is shipped.
Modifications are possible if the order hasn't been processed. Contact us at info@therughouse.com.au for assistance.
Orders can be canceled before they are shipped. Reach out to our customer support at info@therughouse.com.au.
Address changes are possible if the order hasn't been shipped yet. Contact us immediately for help.
