Privacy policy

Last updated 23/11/25

Privacy Policy

This Privacy Policy explains how The Rug House (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or make a purchase. By using our site, you agree to the terms described below.

1. Information We Collect

Personal Information
When you place an order, create an account, or contact us, we may collect:

• Name

• Email address

• Billing and shipping address

• Payment information (processed securely through third-party providers)

• Phone number

Device & Usage Information
We may automatically collect information when you browse our store, including:

• IP address

• Browser type

• Device type

• Pages viewed and time spent on our website

• Cookies and tracking data

Payment Information
We do not store your full credit card details. All payments are processed securely through Shopify Payments, PayPal, or other trusted gateways.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide order updates and customer support

• Improve our website experience

• Personalise your browsing experience

• Detect and prevent fraud

• Send marketing emails (only if you opt in)

3. Cookies & Tracking

Our website uses cookies to enhance your shopping experience. Cookies help us:

• Remember your cart

• Understand site traffic and behaviour

• Provide personalised recommendations

You can disable cookies in your browser settings, but some features may not function properly.

4. Sharing Your Information

We never sell your personal data.
We may share necessary information with trusted third parties that help us operate our business, such as:

• Shopify (e-commerce platform)

• Payment processors

• Shipping and fulfilment partners

• Marketing and analytics tools

These partners follow strict confidentiality and data protection standards.

5. Data Security

We take reasonable precautions to safeguard your personal information.
Your data is stored on secure servers and protected with encryption and industry-standard measures.
However, no online transmission can be guaranteed as completely secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold

• Correct or update your data

• Request deletion of your data

• Opt out of marketing communications

To submit a request, please contact us at info@therughouse.com.au.

7. Retention of Information

We retain your information only as long as necessary to:

• Fulfil your order

• Comply with legal obligations

• Resolve disputes

• Maintain business records

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes take effect immediately upon being posted on this page.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

The Rug House
Email: info@therughouse.com.au